Return policy

Our Commitment

At aurastylezone.com, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied, we offer a simple return policy to make the process as easy as possible.

Return Period

You have 30 days from the date of delivery to initiate a return for any item that is unused, in its original packaging, and in the same condition as when you received it.

How to Return an Item

To return an item, please follow these steps:

• Contact our customer service team at [email protected] to request a return authorization.
• Pack the item securely in its original packaging, including all tags and accessories.
• Ship the item back to the address provided by our customer service team.

Refund Process

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.

Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. We recommend contacting our customer service team for assistance with exchanges.

Exceptions

Some items are non-returnable, including:

• Customized or personalized items
• Intimate apparel or swimwear (if the tags are removed)
• Gift cards

Contact Us

If you have any questions about our return policy or need further assistance, please reach out to us at [email protected].